Refund and Cancellation Policy
Should you decide to withdraw from a course, refer to point 7 of the Course Fee Regulations
Postgraduate Courses
Our refund policy for students on courses is as follows:-
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Withdrawing/delaying entry more than 4 weeks prior to start of the Academic Year (AY)
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Full refund
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Withdrawing/delaying entry within 4 weeks prior to the start of the Academic Year
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90% refund
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Withdrawing /delaying entry after the start of the academic year and before 1 December
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2 /3rd fee refunded
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Withdrawing /delaying entry on or after 1 December
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No refund
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The Trust cancels a course
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Full refund
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CPD and Conferences
All cancellations must be made in writing to events@tavi-port.ac.uk. All cancellations are subject to an administration charge of 10% of the conference fee.
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Cancellations made no later than 14 days prior to the conference
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90% refund
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Cancellations made within 14 days of the conference/ cpd
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No refund
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The Tavistock and Portman NHS Foundation Trust reserves the right to change the conference content, timing, speakers or venue without notice.
How and when will you be refunded?
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Payment Method
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Refund Method
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Payment by credit card
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Same credit card from which original payment was made
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Payment by Paypal
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To the same Paypal account from which original payment was made
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Payment by standing order
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BACS / Cheque
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Payment by Cheque
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Refunded by cheque made out to the signatory of the original cheque
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PLEASE NOTE: Your Statutory Cancellation Rights
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your acceptance of the offer contract for up to 7 working days from the day after you have accepted this offer. You can do this by emailing us at: jdaci@tavi-port.org or by post to Joanna Daci, Registry & Finance, Tavistock and Portman NHS Foundation Trust, 120 Belsize Lane, London, NW3 5BA.
If the Programme of Study starts before the end of this cancellation period, and you attend at the Programme of Study within the cancellation period, you agree that the Trust will be supplying services to you with your agreement before the end of the cancellation period, and you will no then no longer be able to cancel this contract under these cancellation rights.
Help
If you have any problems in relation to the Programme for Study you can contact our Course Enquiry Assistants at training@tavi-port.ac.uk or by post to the Department of Education and Training, Tavistock and Portman NHS Foundation Trust, 120 Belsize Lane, London, NW3 5BA.
Education and Training Enquiries
Tel: 0208 938 2641/2213
Email: training@tavi-port.ac.uk